Complaints
We hope that all aspects of the club's operations meet the expectations of our members, potential members and other people we deal with.
Purpose
To ensure that all complaints are handled fairly, consistently and wherever possible resolved to the complainant's satisfaction.
Procedure
- 1) Most issues can be dealt with immediately and any problems should be brought up with the individual concerned, if appropriate. If the issue cannot be resolved, then it should be escalated.
- 2) Inform the session organiser or responsible person on site or a member of the Committee. If the complaint cannot be resolved immediately, then it should be put into writing (e.g., email).
| Type of complaint | Person responsible | Email address |
| Membership & berths | Membership secretary | |
| Gate access, alarm, IT systems | Systems Manager | |
| Administration, constitutional matters | Club secretary | |
| Financial, invoices, payments | Treasurer | |
| Facilities, grounds, buildings | Facilities manager | |
| Bar, galley, catering social | Social secretary | |
| Racing, Sailing | Sailing secretary | |
| Club dinghies and powerboats | Bosun | |
| Training | Training Principal | |
| Youth and Junior | Youth & junior secretary | |
| Fishermen, relations with fishing club | Rear Commodore | |
| All others | Commodore |
- 3) If it still cannot be resolved, a formal written complaint can be made in writing to the Club Secretary for consideration by the Committee at the next meeting.
- 4) Certain matters can also be considered by the RYA (the sport's governing body) and the complainant will be advised if we believe this to be the case.
Last updated 15:40 on 5 October 2024